Being a project engineer for an outsourcing company, much of my time is spent working with system administrators rather than users but like users system administrators, need help from time to time. So here are a couple of tips related to support that I think are worth sharing (or re-sharing for those already in the know):
I’ve recently noticed a DLL file from Intel that keep reappearing on my system drive and I’ve tracked this down to the display software on my laptop - I’ve recently moved to a Dell laptop that has an Intel 945GM display adapter. Here’s the DLL in question:
I’ve never previously had to change the font face in Web Interface, but I’ve had to it today for the first time ever. Now one would think that this would be in a custom style sheet, but the CSS is actually inline in the Web Interface web pages.
On a semi-regular basis I see an issue on customer networks whereby users receive errors in Microsoft Word similar to the following:
UPDATE: Unfortunately the video has been pulled. Hopefully someone can track down another link.
I’ve seen some dumb software in my travels and Mercury Quality Center is no exception; however this one has got me scratching my head.
I received the following error (in a dialog box) from Windows Setup on a Terminal Server running Windows Server 2003 not long after GUI-mode setup started:
Microsoft have release a new tool, ClusPrep, for testing your servers readiness before you create a cluster to run things like Exchange and SQL:
During my quest to disable as many tray icons as I possibly can, I’ve had to track down how to disable the tray icon for Sophos Anti-Virus in a Terminal Server environment. This one is pretty easy, it’s just a single DWORD registry value:
Objective is an Enterprise Content Management system from Objective that uses a Win32 client that plugs into Office and can also be used as a stand-alone application for access to documents. I’m not a user of the application so I don’t really have an opinion on its effectiveness but organisations buy it so it must do the job.